Case studies
How taking over communication with buyers works — at a marketplace agency, a clothing brand and electronics stores. See the starting situation, the scope of work and the results described for each client.
ProfitCrew
The agency managed the sales of dozens of clients across many marketplaces. Handling messages limited its ability to scale the business.
Marketplace365 took over communication with buyers. The cooperation was organised around one contract and one point of contact for the agency.
Pitbull West Coast
Rising message volume on Allegro overloaded the internal team. At the Q4 peak, response times grew and the seller rating fell.
Marketplace365 took over communication. The scope of cooperation covered daily replies and handling the increased volume during the season.
| Area | Before | After |
|---|---|---|
| Average response time | 31 hours | Under 18 hours |
| Owner’s time spent on support | About 3.5 hours a day | 0 hours according to the case description |
LOEWE
Sales covered Germany, France, Italy, Spain and the United Kingdom. The internal team replied in English and German; on the other markets, delays and escalations appeared.
Post-sales communication was taken over in five languages, all year round. An escalation path was set up for cases requiring a pricing decision, along with handling of A-to-z claims and returns.
Vortex VR
Buyers wrote in German and French, while the team handled Polish and English. Failing to reply on time led to lost Buyer Protection disputes.
Service was extended to German and French. Communication covered replies to buyers and timely handling of Buyer Protection cases.
| Area | Before | After |
|---|---|---|
| eBay rating | 96.2% | 98.7% |
| Average response time | 41 hours | Under 16 hours |
| Service languages | Polish and English | Polish, English, German, French |
Your company
Tell us which platforms you sell on and what your team is dealing with. During a free audit we will discuss the possible scope of cooperation.