We support sellers on Modivo with day-to-day customer service — pre-purchase inquiries, order updates, returns, and complaint handling across all active Modivo markets. Polish, Czech, Slovak, Romanian, Hungarian, and Croatian. 365 days a year.
Modivo is operated by the LPP Group — the same group behind Reserved, Cropp, House, Mohito, and Sinsay. It's built exclusively around clothing, footwear, and accessories, meaning its buyers arrive with high, fashion-specific expectations.
The more fashion-forward and size-sensitive the product, the more customer service questions it generates — in six languages simultaneously.
Women's and men's fashion across all seasons — high sizing inquiry volume, exchange requests, and return processing across six CEE markets.
Seasonal, casual, formal, and sport shoes — fit questions, size availability, and return handling are the dominant CS topics on Modivo.
Bags, belts, jewelry, activewear, and kids' fashion — material inquiries, availability questions, and post-sale complaint handling.
Marketplace365 can take over all customer communication or handle specific areas — depending on your processes, markets, and message volume.
We support sellers on every active Modivo storefront — in the local language, with knowledge of local consumer return law in each market.
Onboarding is straightforward. We start with a no-commitment audit of your Modivo presence.
We review your Modivo product assortment, active markets, message languages, ticket volume, and most common inquiry types. We identify where your team spends the most time and which areas can be taken over.
We agree on exactly which topics we handle — pre-purchase inquiries, sizing questions, delivery updates, returns, exchanges, complaints, refunds, or peak-season overflow. We establish escalation rules for decisions that need your direct input.
We build a working model aligned to your processes and begin supporting customers across Modivo's active markets. The scope scales as your assortment, sales volume, or number of markets grows.
| Aspect | Modivo | Amazon | eBay |
|---|---|---|---|
| Best fit for | Fashion, footwear, accessories — CEE markets | Broad marketplace sales across many categories | Cross-border sales, new and used goods, parts |
| Typical CS challenges | Sizing questions, multilingual returns, local consumer law, exchange requests | High buyer expectations, fast SLA requirements, Account Health | Buyer inquiries, international shipping, returns, buyer-seller communication |
| How MP365 helps | Native-language support across PL, CZ, SK, RO, HU, HR — fashion-context communication | Scalable message handling, post-sales process management, phone escalations | Multilingual support and structured international communication |
Yes. We support customer service in Polish, Czech, Slovak, Romanian, Hungarian, and Croatian — covering all six active Modivo storefronts: modivo.pl, modivo.cz, modivo.sk, modivo.ro, modivo.hu, and modivo.hr.
Yes. We can support selected areas only — for example, pre-purchase sizing inquiries, return handling, or post-sales complaint communication — while you retain ownership of other parts of the process.
Yes. Returns and exchanges are among the highest-volume topics in fashion customer service. We handle the full communication cycle around returns, withdrawals, size exchanges, and refund follow-up — aligned with local consumer protection rules in each CEE country.
Yes. Consumer law on returns differs across Poland, Czech Republic, Slovakia, Romania, Hungary, and Croatia. Our teams are trained on local regulations and apply the correct framework for each Modivo market when handling return and withdrawal requests.
Yes. Fashion retail on Modivo experiences sharp volume spikes during end-of-season sales, new collection launches, and holiday shopping periods. The Marketplace365 model is designed to scale during these periods without response time degradation.
Yes. Customer support coverage is available year-round, including weekends and public holidays — even when your internal team is operating at reduced capacity.
Let's talk about the Marketplace365 model. 30 minutes — no commitment.
Book a free consultation →Tell us about your Modivo assortment, active markets, and customer communication challenges. We'll prepare a proposal matched to your scale.