PLEN
65M+ users, 19 EU markets — multilingual buyer support, Buyer Protection mediation and keeping profile ratings high. You scale cross-border sales, we take care of communication.
Vinted is a leading European C2C marketplace for second-hand clothing and accessories — with a strong position in second-hand fashion, children's clothing and accessories. For pro-sellers, building trust and a reputation based on fast, reliable communication becomes a key competitive factor.
The Vinted algorithm promotes sellers with high ratings. A seller operating cross-border on several markets at once must communicate with buyers in their native language — otherwise they lose ratings, and with them offer visibility.
Vinted is available in 19 countries and language versions:
Vinted attracts buyers looking for specific brands or sizes, who value second-hand and expect a fast reply from the seller.
The more active listings a pro-seller runs, the higher the volume of messages — questions about condition, size, shipping and the possibility of negotiating the price. Without an efficient support process, communication becomes a bottleneck for all sales.
The speed and quality of replies translate directly into profile ratings, which determine offer visibility in the platform's search results.
A pro-seller must reply fast, precisely and in the buyer's language.
Delays or imprecise replies result in lower ratings, and those in lower offer positions across the whole site. On a platform so strongly based on reputation, fast and reliable communication is a condition for keeping offers visible.
We can take over all or a selected scope of communication — matched to your markets, product categories and number of active listings.
Support for buyers in their native language — without having to build a multilingual team.
Fast, consistent replies keep ratings high — the key to offer visibility on Vinted.
Handling disputes and mediation in line with the Vinted process — we limit escalations and negative ratings.
Growth in the number of listings and markets without a proportional increase in customer service costs.
The Vinted algorithm promotes sellers with high ratings and an active profile. Buyers browsing second-hand offers often choose a seller who replies quickly and has many positive ratings — even if the price is slightly higher.
We support sellers on 12 markets — including all the key Vinted markets: FR, DE, NL, PL, ES, IT and others.
We handle a quarter of a million customer contacts a month — fast and consistently on every platform and market.
Communication in 14 EU languages — full coverage of Vinted markets from FR and DE to PL, CZ, RO and others.
| Marketplace | Best fit | Customer service challenges | How Marketplace365 helps |
|---|---|---|---|
| Vinted | Second-hand fashion, children's clothing — 19 EU markets | Profile ratings, questions about condition, Buyer Protection, multilingual communication | Message handling, mediation, multilingual cross-border support |
| Amazon | Broad sales across many categories | High expectations, fast response, statuses, returns | Scalable handling of messages and after-sales processes |
| eBay | Cross-border sales, new and used products | Buyer questions, international shipping, returns, buyer-seller communication | Multilingual support, international communication |
Launching customer service on Vinted for pro-sellers takes 3 simple steps.
We learn about your product categories, active Vinted markets, communication languages and message volume. We check where your team loses time — on repetitive questions about clothing condition, sizes or shipping terms.
We define what Marketplace365 takes over: pre-purchase questions, shipping communication, returns, mediation under Vinted Buyer Protection or seasonal sales peaks. We agree case escalation rules.
We build a working model tailored to your process and begin supporting buyers on all selected Vinted language versions. The scope can be scaled as the number of listings and markets grows.
We take buyer support off your hands on all 19 markets — multilingual, with profile rating protection and full Buyer Protection support.
Marketplace365 can support customer service on many platforms at once.
If you want to scale cross-border sales, keep profile ratings high and manage buyer support without a proportional increase in costs — let's talk about the Marketplace365 model.
We will contact you the next business day.
No commitment — tell us about your markets and volume on Vinted.
Multilingual buyer support on all active Vinted markets.