PLEN
Sizing, a high return rate, 8 EU markets at once — multilingual customer service for footwear shoppers in FR, DE, ES, IT, PT, NL, BE and PL. We reduce returns and escalations, 365 days.
Spartoo is a specialised European marketplace focused exclusively on footwear, fashion and accessories. The platform operates in 8 language versions — customers actively look for footwear and compare offers in a dedicated environment.
Spartoo's specialisation has its price: footwear customers particularly often ask about sizing, last width, materials and returns rules. The footwear industry is also characterised by one of the highest return rates in all of European e-commerce — often exceeding 30–40% of order volume.
Spartoo is a natural environment for brands in the footwear and fashion segment — especially where the customer needs additional information before buying.
The more varied the range of sizes, the more the quality of the answer matters. Good service can help the customer choose the right size and significantly reduce the risk of a costly return.
A customer buying footwear online cannot try it on. They need certainty about the size, the material and the returns rules — before placing an order.
An unclear answer to a size question = a wrong order = a costly return for both sides.
On a marketplace as specialised as Spartoo, a fast and competent answer is not just a matter of customer service. It is an element of operational advantage that translates directly into conversion and return costs.
We serve all 8 language versions of Spartoo — without you having to build a large multilingual in-house team.
Size advice and returns handling specific to footwear — we reduce returns through better pre-purchase communication.
FR, DE, ES, IT, PT, NL, BE, PL — full coverage of all Spartoo versions without your own multilingual department.
Communication throughout the whole returns process — from first contact to refund confirmation.
Seasonal collections and sales without a proportional rise in customer service costs.
We support sellers in 12 European markets — including all 8 Spartoo markets.
A quarter of a million customer contacts a month — with short response times and consistency on every platform.
Communication in 14 EU languages — full coverage of the Spartoo markets: FR, DE, ES, IT, PT, NL and PL.
| Marketplace | Best fit | Service challenges | How Marketplace365 helps |
|---|---|---|---|
| Spartoo | Footwear, fashion, accessories — 8 EU markets | Sizing, high return %, communication in 7 languages | Size advice, returns handling, multilingualism |
| Amazon | Broad sales across many categories | High expectations, fast response, statuses, returns | Scalable handling of messages and after-sales processes |
| eBay | Cross-border sales, new and used products | Buyer questions, international shipping, returns | Multilingual customer service, international communication |
Launching customer service on Spartoo takes 3 simple steps.
We learn about your products, Spartoo markets, message volume and the most common types of tickets. We check where your team loses time — on sizing questions, returns handling or after-sales communication in several languages.
We define what Marketplace365 takes over: pre-purchase questions, size advice, deliveries, returns, complaints, refunds or seasonal peaks. We agree the markets, languages and escalation rules.
We build a working model tailored to your process and start the support. The scope can be scaled as sales grow, with the number of active markets or with in-season volume.
We take customer service in 8 EU markets off your team's hands — multilingual, with a specialisation in size advice and footwear returns handling.
Marketplace365 can support customer service on many platforms at once.
Want to reduce returns, shorten response times and provide professional communication in all 8 Spartoo markets? Let's talk about the Marketplace365 model.
We will contact you the next business day.
No commitment — tell us about your markets and product range.
Size advice and footwear returns handling — in 7 languages.