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Galaxus is one of Switzerland's leading online marketplaces, owned by the Migros group. The platform sets a high quality bar — customers expect expert answers in 4 markets. Marketplace365 takes over support in German and French, 365 days a year.
Galaxus and Digitec are platforms of the Migros group — a major retail group in Switzerland. On these platforms, communication quality is not optional.
The platform operates in four markets: galaxus.ch and digitec.ch (Switzerland), galaxus.de (Germany), galaxus.at (Austria) and galaxus.fr (France). Digitec specialises in electronics and IT, while Galaxus covers a broader range.
Galaxus monitors seller response times and communication quality. A delayed or imprecise reply can affect your rating and the visibility of your offer in search results. An additional challenge is multilingualism — four markets, two languages: German and French.
Swiss customers are demanding. They expect expert, precise answers and a fast reaction to every ticket.
Digitec enthusiasts ask about specifications, compatibility and technical parameters — a generic answer will not do.
Four markets in two languages: German-speaking customers from CH, DE and AT and French-speaking customers from FR and Western Switzerland.
Customers buying electronics and home appliances on Galaxus expect precision. Every question is a potential purchase or a potential return risk.
Product specifications, compatibility with other devices, technical parameters — the Digitec customer asks in detail and expects a professional answer.
Delivery costs and methods to Switzerland (outside the EU!), Germany, Austria and France — each market has its own logistics and customs specifics.
The Swiss market is governed by different rules than the EU. Returns handling must take into account local law for each of the four markets.
Handling complaints, damage, missing items in shipments and warranty communication for high-value Electronics and home appliances products.
Black Friday, the holiday season, launches of technical products — flexible scaling of support for a growing volume of messages.
On Galaxus, quality and response time translate directly into the seller's position and product visibility on the platform.
We cover all four markets of the platform in German and French — without you having to expand your own team.
On a platform with strict quality requirements like Galaxus, a fast and expert reply is not just after-sales service — it is part of your operational advantage.
Your team focuses on the offer and sales, while communication with customers from Zurich, Berlin, Vienna and Paris stays fast, precise and fully local.
We learn about your products, markets (CH, DE, AT, FR), support languages, message volume and the most common ticket types. We identify where your team loses the most time.
We define the topics we cover: technical questions, deliveries, returns, complaints or sales peaks. We agree escalation rules and regulatory differences between markets.
We build a working model in line with Galaxus specifics — taking into account differences between CH, DE, AT and FR — and launch support. The scope scales flexibly with your sales.
Every platform has its own service specifics. We can support you on several platforms at the same time.
| Aspect | Galaxus / Digitec | Amazon | Bol.com |
|---|---|---|---|
| Best fit | Electronics, home appliances, General Merchandise — CH, DE, AT, FR markets | Broad marketplace sales across many categories | Home, electronics, fashion — NL and BE markets |
| Typical challenges | High quality standards, technical support in DE and FR, local CH returns regulations | High customer expectations, fast response, order statuses, returns | Support in Dutch, NL/BE returns regulations |
| How Marketplace365 helps | Expert support in German and French, after-sales support in 4 markets | Scalable handling of messages and after-sales processes | Multilingual support and communication in line with local standards |
Yes. We support sellers active on galaxus.ch, galaxus.de, galaxus.at and galaxus.fr — in German for the CH, DE and AT markets, and in French for the FR market and some Swiss customers.
Yes. We can handle customer communication in all four markets at the same time — taking into account the linguistic, regulatory and cultural differences between Switzerland, Germany, Austria and France.
Yes. We can handle recurring technical questions based on product specifications, manuals, datasheets and agreed response scenarios — which is particularly important for the Electronics and home appliances categories that dominate Digitec and Galaxus.
Galaxus monitors seller response times and communication quality. Exceeding the permitted response time limits or a low customer rating may affect offer visibility and the seller's position on the platform. Fast, professional service is a condition of a long-term presence on the marketplace.
Yes. We can handle communication around returns, withdrawals from purchase, damage and missing items in an order — taking into account the local regulations in force in individual markets, including the specifics of the Swiss market, which differs from EU standards.
Yes. This is one of the key advantages of the service — support is available all year round, including weekends, holidays and peak sales periods, when your own team operates on a limited basis.
If you want to relieve your team, shorten response times and serve customers in the CH, DE, AT and FR markets — let's talk about the Marketplace365 model.
Book a free consultation Back to the home pageFill in the form and our team will get back to you within one business day. Tell us which markets you operate in and what your message volume is — we will prepare a tailored proposal for cooperation.
We support sellers active on galaxus.ch, galaxus.de, galaxus.at and galaxus.fr. We can start with one market and flexibly extend the scope of support.